Man With Van Sanderstead Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Sanderstead provides removal, delivery, transport, and related services. By making a booking, the customer agrees to be bound by these terms. They are intended to create a clear understanding of responsibilities on both sides and to help ensure a smooth, lawful, and efficient service. In these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer or person making the booking.

These conditions apply to all domestic and commercial jobs, whether the work involves a single item, a partial load, or a full van service. They should be read carefully before confirming any arrangement. If there is any inconsistency between a written quotation and these terms, the written quotation will usually take priority for the specific service described, unless otherwise stated. Nothing in these terms affects your statutory rights where they apply.

We may amend these terms from time to time to reflect changes in law, operating practices, or service structure. The version in force at the time of booking will generally apply to that booking, unless a later change is required by law. By proceeding with a booking, you confirm that you have the authority to accept these terms on behalf of yourself and, where relevant, any other person or business involved in the move.

Booking Process

A booking is normally made after you provide accurate details about the items to be moved, the collection and delivery addresses, access conditions, preferred dates or time windows, and any special requirements. We may request photographs, item lists, approximate weights, or other information to help us assess the job. The customer is responsible for ensuring that all details are complete and correct. Any omission or inaccuracy may affect pricing, vehicle selection, timing, or the ability to complete the service safely.

Once we review the information, we may provide a quotation or an estimated price. A quotation may be fixed, estimated, or subject to change depending on the nature of the job, access, waiting time, parking restrictions, stair carries, handling needs, or additional services requested on the day. A booking is only confirmed when we have accepted the job and, where applicable, received any required deposit, advance payment, or written confirmation. We are not obliged to accept every request.

On the day of the move, you must ensure that the items are ready for loading at the agreed time and that access is available. This includes arranging parking where necessary, securing entry permissions, and making sure that the goods are properly packed unless packing has been included in the service. If circumstances at the location materially differ from the information provided during booking, we may revise the price, change the vehicle or crew, refuse to continue, or reschedule the work.

Payments and Charges

Payment terms will be stated at the time of booking or in the quotation. Unless we agree otherwise in writing, payment is due in full upon completion of the service. We may require a deposit for certain bookings, particularly for larger jobs, same-day requests, or work involving reserved time slots. Accepted payment methods may vary, and any card processing fees, bank charges, or transfer costs may be applied where permitted by law and disclosed in advance.

All prices are based on the information you provide. Additional charges may apply for circumstances not reasonably foreseeable at the time of quotation, including waiting time, congestion, extra labour, unexpected access difficulties, disassembly or reassembly not previously arranged, disposal of packaging, or the need to move items not originally disclosed. If extra charges arise, we will aim to explain them clearly before proceeding where practicable. You agree to pay all lawful charges relating to the service.

Late payment may result in administrative costs, interest, or recovery action where permitted by law. We may withhold the release of goods, where lawful and appropriate, until outstanding sums are settled. If a payment is reversed, disputed without valid reason, or declined after the service is provided, you remain liable for the full amount due and any reasonable costs incurred in pursuing payment. Any discount or promotional price applies only as stated and may be withdrawn if the booking details change materially.

Cancellations, Rescheduling, and Delays

If you wish to cancel or reschedule a booking, you should notify us as soon as possible. Cancellations made with sufficient notice may be eligible for a refund of any deposit, subject to any administrative or booking fees disclosed at the time of reservation. If cancellation occurs shortly before the scheduled start time, or if our team has already begun travelling to the job, we may retain part or all of the deposit or charge a cancellation fee to cover lost time and costs.

Where we have reserved a vehicle, allocated staff, or turned away other work in reliance on your booking, a late cancellation may result in higher charges. If you are unable to proceed on the agreed date because access is unavailable, goods are not ready, or the necessary person is absent, we may treat this as a customer cancellation or failed attendance. Any refund or fee adjustment will depend on the circumstances and our reasonable costs. Rescheduling is subject to availability.

If we need to cancel or reschedule due to traffic, weather, vehicle issues, staff sickness, unsafe conditions, or other matters beyond our reasonable control, we will use reasonable efforts to notify you and offer an alternative time. We are not responsible for indirect losses caused by delays, provided we have taken reasonable care. However, if we cannot reasonably provide the service after confirmation, we will discuss the appropriate refund or rearrangement in line with applicable law and the facts of the booking.

Liability and Customer Responsibilities

The customer must ensure that all goods handed to us are lawful to transport, properly packaged where required, and accurately described. You are responsible for protecting fragile, valuable, or easily damaged items unless we have expressly agreed in writing to provide specialist handling. We may refuse to move items that are unsafe, excessively heavy, improperly prepared, or likely to cause injury, vehicle damage, or breach of law. Items should be emptied, disconnected, and secured where appropriate before collection.

We will take reasonable care when loading, transporting, and unloading your goods, but our liability is limited to loss or damage caused by our proven negligence, subject to these terms and any mandatory legal rights. We are not liable for pre-existing damage, normal wear and tear, hidden defects, inadequate packing, or damage resulting from the customer’s instructions. We are also not responsible for delays, loss, or damage caused by events outside our reasonable control, including severe weather, road closures, or third-party actions.

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited under UK law. Where we are found liable, our responsibility will normally be limited to the reasonable repair cost, replacement value, or declared value of the item concerned, whichever is lower and appropriate in the circumstances. Customers are encouraged to arrange suitable insurance for their goods if they consider it necessary.

Waste Regulations and Prohibited Items

If the service includes removal of unwanted items, packaging, or waste, the customer must ensure that the materials are accurately described and lawful to collect. We operate in accordance with applicable UK waste legislation, including requirements relating to responsible handling, transport, and disposal. We may ask for details to confirm whether the materials are general waste, recyclable material, reusable goods, or items requiring special treatment. We reserve the right to refuse any waste that cannot be handled lawfully or safely.

The customer must not present hazardous, explosive, toxic, infectious, or illegal materials unless we have specifically agreed in advance and are legally permitted to transport them. This includes, without limitation, asbestos, chemicals, oils, fuel, gas cylinders, clinical waste, pressurised containers, and controlled substances. We do not accept responsibility for undeclared restricted items. If such materials are discovered during collection, we may stop the service immediately, apply additional charges where lawful, and notify the relevant authorities if required.

Where waste is collected, the customer confirms that they have the right to dispose of the items and that they are not abandoning waste unlawfully. We may provide records, receipts, or other documentation where appropriate. If the service requires transfer to a disposal site, recycling facility, or other authorised location, the customer agrees to comply with any reasonable segregation or sorting requirements. We may charge for loading, handling, or disposal time related to waste processing in accordance with the agreed scope of work.

Performance of the Service

We will perform the service with reasonable skill and care, using appropriate equipment and a suitable vehicle where available. The customer must ensure the premises are accessible and safe for our staff. This includes providing accurate information about stairs, lifts, narrow entrances, parking, restricted access, and any need for permits or escorts. If access conditions make the job materially more difficult than expected, we may adjust the price or decline to proceed for safety reasons.

Unless expressly included, our service does not cover packing, unpacking, dismantling, reassembly, electrical reconnection, plumbing work, specialist lifting, or the moving of items requiring regulated trade expertise. Any assistance beyond the agreed scope is provided at our discretion and may incur extra charges. The customer should keep their own copies of important documents, keys, and personal data before the move. We are not responsible for the contents of boxes unless the contents were disclosed and we expressly accepted responsibility for them.

If we store goods temporarily during the performance of the service, the customer remains responsible for ensuring that items are suitable for transport and storage. We do not provide long-term storage unless separately agreed in writing. Any temporary holding of goods is incidental to the main transport service and subject to reasonable care only. We may use subcontractors or additional personnel where necessary to complete the work efficiently, provided they act in accordance with these terms.

General Legal Terms

These terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or in connection with the service, unless mandatory legal rules provide otherwise. If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect. A failure to enforce any right or provision does not mean that right or provision has been waived.

Any notice relating to a booking should be made in a clear and reasonable form, such as in writing or by another agreed method. We may assign or subcontract our obligations where necessary for operational reasons, but this will not reduce our responsibility to provide the service in accordance with these terms. Man With Van Sanderstead aims to provide a reliable man with van service within a fair and lawful framework, and these conditions are intended to support that aim without unnecessary complexity.

By confirming a booking, you acknowledge that you have read, understood, and accepted these Terms and Conditions. You also confirm that all information supplied is accurate to the best of your knowledge and that you will cooperate reasonably to allow the service to be completed safely and efficiently. Where these terms refer to written agreement, email or other recorded communication may be used if permitted by the parties and appropriate for the arrangement.